The customer reported that their Bosch front-load washer was displaying an E27 error code and refusing to start any wash cycle. The door appeared to close properly, but the machine would not engage the lock and would immediately flash the error. They had tried unplugging the unit and restarting it, but the problem returned every time they attempted to run a cycle.
Our technician diagnosed the issue as a failed door lock actuator. The lock mechanism was no longer receiving the signal to engage, which prevented the control board from proceeding with any cycle. We removed the front panel, disconnected the faulty door lock assembly, and installed a genuine Bosch OEM replacement. After reassembly, we ran a full diagnostic cycle to confirm the door lock was engaging properly and the E27 error had cleared. The washer completed a full wash and spin cycle without any issues.
We repair all Bosch washers across Phoenix and the Phoenix Metro area. Same-day appointments available.
